Amal CHABBOUH
Bilingual Reception & Security Professional
Paris, FR.About
Highly experienced and results-oriented professional with over a decade of expertise in public reception, security operations, and customer satisfaction, specializing in bilingual environments. Proven ability to manage complex visitor flows, resolve conflicts, and enhance operational efficiency across diverse sectors including aviation, retail, and public transport. Adept at leveraging strong communication and service skills to deliver exceptional client experiences and maintain secure, welcoming environments.
Work
SERIS SECURITY
|Agent de sécurité
Saint-Gobain, Île-de-France, France
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Summary
Managed comprehensive security and reception operations for high-profile clients like HERMES and LEXMARK, ensuring safety and operational efficiency.
Highlights
Conducted rigorous verification rounds and effectively managed alarm systems via remote surveillance, significantly enhancing site security for clients including HERMES from 2016 to 2026.
Controlled access points and meticulously filtered entries/exits, maintaining secure premises and preventing unauthorized access for sensitive environments.
Authored detailed security reports, providing critical documentation for incident management, compliance, and strategic security planning.
Provided professional physical and telephonic reception services for LEXMARK, ensuring seamless visitor management and effective communication.
Aéroport de Paris
|Agent d'escale
Paris, Île-de-France, France
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Summary
Facilitated airport operations and ensured passenger safety, specializing in assisting unaccompanied minors during arrivals and boarding.
Highlights
Managed the arrival process for numerous passengers, ensuring smooth transitions and adherence to strict operational schedules.
Provided direct supervision and accompaniment for unaccompanied minors during boarding, ensuring their safety, comfort, and compliance with regulations.
Coordinated effectively with airline staff and ground crew to streamline boarding procedures and enhance the overall passenger experience.
Ratp
|Agent de médiation
Paris, Île-de-France, France
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Summary
Mediated conflicts between passengers and agents for RATP, significantly improving customer satisfaction and facilitating transport ticket purchases.
Highlights
Facilitated effective conflict resolution between public transport users and agents, contributing to a notable 30% increase in client satisfaction.
Provided expert advice and hands-on assistance with transport ticket purchases, enhancing passenger experience and streamlining operational flow.
Implemented proactive communication strategies to de-escalate tensions and maintain a positive and safe environment within the public transport network.
SUPER MIRANDA
|Responsable d'un magasin d'Alimentation Générale
Épinay-sur-Seine, Île-de-France, France
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Summary
Oversaw daily operations of a general food store, optimizing inventory management and ensuring accurate financial transactions.
Highlights
Managed comprehensive stock control processes, significantly minimizing waste and ensuring optimal product availability to meet customer demand.
Administered all cash register operations, handling daily transactions and ensuring accurate financial reconciliation and reporting.
Supervised store staff, fostering a customer-centric environment and maintaining high standards of operational efficiency and service quality.
COMPAGNIE AERIENNE LUFTHANSA
|Agent de réservation (Internship)
Paris, Île-de-France, France
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Summary
Provided customer service and managed ticket reservations for Lufthansa during a comprehensive internship.
Highlights
Assisted clients with diverse inquiries and processed flight reservations, ensuring accuracy and high levels of customer satisfaction.
Managed ticketing procedures, including booking, changes, and cancellations, adhering strictly to airline policies and protocols.
Developed strong customer service and problem-solving skills by interacting with a diverse clientele in a demanding, fast-paced environment.
Education
SST
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Certification
Safety Training
Uniform P.N.
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Training
Ground Operations & Reservations
Croix Rouge
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Certification
First Aid
Direction générale de Police de Bobigny
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Training
Mediation & Security
International Formation Conseil
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Training
Tourism Reception
Lycée Feyder
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Baccalaureate
Literature & Foreign Languages
Languages
French
English
Arabic
Spanish
German
Skills
Customer Service & Relations
Public Reception, Visitor Management, Client Satisfaction, Conflict Resolution, Service Orientation, Customer Communication.
Security & Operations
Security Operations, Access Control, Alarm Management, Surveillance, Security Reporting, First Aid (SST).
Administrative & Ticketing
Ticketing, Reservations, Stock Management, Cashier Operations, Administrative Support.
Interpersonal Skills
Bilingual Communication, Mediation, Team Collaboration, Problem-Solving, Adaptability.
Interests
Cultural Exchange
Exchanging in foreign languages with tourists.
Creative Pursuits
Interior and exterior decorations.
Nature & Wellness
Plant care.